We ship within the EU, more countries will be available in the future! 🌍
No one likes hidden costs and neither do we. That's why we've decided to offer you the shipping! 🎁
Your hoodie is made on demand, it takes 2-4 days to fulfill your order, after which it's shipped to you.
The shipping time can be estimated as follows:
- France: 2-3 business days
- EU: 3-7 business days
You’ll receive a tracking link via email when your order leaves the nest.
We use tracked shipping, except if the transporter in your country doesn't have the tracking option.
We are located in France 🇫🇷, unfortunately and despite high demand, we can't send you a croissant with your hoodie, sorry...
Payments & Discounts 💳
We accept most credit cards 💳 like Visa, Mastercard, American Express but you can of course pay with PayPal as well!
We do care a lot about security 🔒, even more when it's for our customers! The transaction is completely safe and encrypted, you can be assured.
If you have a discount code, it's your lucky day! 🍀 To use it, just insert the code during checkout process and enjoy your discount!
PS : If you like to receive discount codes and other cool stuff, drop us your email at the bottom of the page 🤫
Most of our discount codes can only be used once per customer, so make sure that you haven't used it already.
If it's not the case, let us know by filling this form or email us directly at firstname.lastname@example.org and we will check with you what's wrong! 😉
We want our hoodies to fit you perfectly 📏 You'll find our homemade sizing guide here or on every product page under the sizing tab.
Little bonus, on the product page we indicate what our model's size is and what size she/he is wearing 😉
Your hoodie is proudly made in Bangladesh 🇧🇩 The country has suffered from a bad reputation because of the exploitation of the local population and inhuman working conditions and we are aware of that.
However we shouldn't abandon an entire country based on that, but we should instead support the local population with fair salaries and descent working conditions.
We are very proud of the women and men making our hoodies with their incredible expertise and know-how.
The last manufacturing step happens in France, from where your hoodie is shipped 🇫🇷
Each step is checked 4 to 5 times, to make sure that your hoodie is as perfect as possible!
Organic cotton 🌱 loves sunlight and needs a rainy and a dry season. Ours grows in India, where all these conditions are naturally met!
Our recycled polyester ♻️ comes from plastic bottles which would likely have ended in the sea otherwise. Instead, we use it to strengthen your hoodie!
Sustainable fashion is at the core of our every decision. We focus on sourcing only sustainable materials and choosing our suppliers very carefully.
That's why we only use recycled or organic materials, avoid any pollutants and dangerous substances, and produce in fair and descent conditions.
We believe that this way we can make more durable hoodies, while taking care of our blue home and its inhabitants.
Learn more about our commitment to sustainability here!
One main issue of the clothing industry is the waste caused by all unsold or returned products. As a responsible brand, we have decided not to produce a product if we are not sure that it will be worn.
When you order on our website, we finalize the manufacturing of your hoodie only after the order is placed: your hoodie is made specially for you!
It requires good logistics on our side, but this way we don't need to keep stocks and waste products, which makes our planet a little happier!
Your hoodie is made to last 💪 However here are some tips to make it last even longer:
- Wash and iron inside out
- Wash with similar colours
- Cold machine wash (max 30 °C or 90 °F)
- Do not iron on the design
When you place an order, the production process starts so we can't stop it.
However, when you receive your hoodie and you still want to change/return it, you can visit our return center and we will offer you a refund or an exchange if you are eligible.
Please note that the return shipping fees are at your charge except if you received a damaged product or a product you didn't order.
If you are in this case, check our dedicated section "I received a wrong/damaged product, what should I do?".
We’re so sorry if the hoodie you ordered arrived damaged or if you didn't received the one you ordered. We will of course help you, please follow the instructions on our return center and we will proceed to an exchange or a refund.
When making the return request, don't forget to join :
- pictures of the damaged/wrong hoodie 📷
- any other details you may have about your order
We’ll get back to you with a solution as soon as possible, don't worry! 😉
If you did not receive all the products you ordered, we would first like to apologize for the inconvenience.
We will of course help you, please email us at email@example.com within a weeks' time with:
- your order number
- the missing product(s) details
- any other details you may have
We’ll get back to you with a solution as soon as possible, no worries! 😊
Of course, we have a 14-days return policy. Just navigate to our return center and follow the instructions.
If your request is approved, you will receive the instructions to return your order.
Once we receive and inspect your return, we will send you an email to notify you. We will also let you know if your refund is approved or rejected.
If you are approved, then your refund will be processed, and the original mean of payment will automatically be credited.
You can check our return policy for more details.
We offer a 14-days return policy but before making a return, we have to check if you are eligible.
You can verify your eligibility by navigating to our return policy.
You can then make a return request on our return center.
Please note that the return shipping fees will be at your charge, except if the product was damaged or if you received the wrong product.
If you received a wrong/damaged hoodie and you need to send it back, we'll of course take care of everything with no extra costs for you!
However, for all other return reasons we don't offer free return shipping.
You can check our return policy for more details.
Make sure you checked first your bank transactions and PayPal account.
If you didn't receive your refund within 2 weeks after we issued it, email us at firstname.lastname@example.org and we'll check with you what's wrong!
Yes you can if you make your return request before 14 days after receiving your order and if you are eligible (check our return policy)
However, note that the return shipping fees will be at your charge.
When you buy one of our hoodies, not only do you support an eco-responsible production, but you also contribute to develop sport and education!
We donate 10% of your hoodie's profits to an association picked up by our dear community!
Hooderie is a french brand based near Lyon in France 🇫🇷